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Terms of service

Extraordinarily good customer support is probably why you choose to host with Hostox in the first place. And, we can’t thank you enough for making that choice. We take great pride in the passion, professionalism, and personality our team shares with you when you need support.

As we add new features and services for you, and as you add new third-party applications and software, it’s important that we let you know what’s included in our hosting product support and what’s not.

This Statement of Support is not intended as, and does not constitute, a binding agreement by either You or Hostox and is merely intended to specify some of the proposed guidelines of Hostox support levels on products we sell.

This Statement of Support is subject to change at any time at the sole discretion of Hostox without notice to You.

Some of the products and services listed below may not be available in all markets. As always, if you have questions or need support you can call, chat, or write and we will be there to help 24 hours a day, seven days a week, 365 days a year (unless, of course, it’s a leap year then it will be 366 days, but you knew that already because you are smart).

There may be other agreements that govern our relationship besides this one. This Agreement is maintained independently of any other agreement(s) between us and you, even if we are engaged in other service agreements or arrangements such as professional services, software development, or web development. The following policies, agreements and supplements are incorporated into this Agreement by reference: Forum Usage Policy, Affiliate Center Terms and Conditions, and the Beta Participation Agreement.

We may also offer or provide services from time to time through third parties that are governed by the terms and conditions of the respective service providers. Those terms and conditions are either referenced in this Agreement, below, or will be made available to you at the time of your purchase of the particular service. By using that service, you agree to be further bound by any rules that are applicable to Hostox with respect to those service providers.

This Agreement may only be modified or supplemented by Hostox, and we reserve our right to amend or supplement this Agreement at any time, at our discretion. When we change it or supplement it, we will do our best to provide you notice and point out what is different or new. We may also post rules and guidelines applicable to specific products or services to the various areas of our Website that describe them. You are responsible for reviewing this Agreement and our Website for any rules or guidelines applicable to specific areas of our Website and any amendments or supplements to this Agreement, change in our rates or change to the Service ("Changes"). If at any time, you do not agree to the terms of this Agreement or any of the policies on our Website, please discontinue use of the Service immediately and close your account(s). We'll miss you, but we'll understand. Your continued use of the Service after Hostox's posting of any Changes constitutes your acceptance and agreement with the Changes and all Changes shall supersede any previous agreement between you and Hostox. Notice of any Changes shall be considered given and effective on the date that we update our Website with said Changes. You must periodically review this Agreement to ensure you know of any changes.


For the purposes of this Agreement, the following definitions apply and any undefined terms have the meaning ascribed to them in the context in which they are used in this Agreement:

"Service" collectively refers to all of the products and services Hostox offers and provides, including, but not limited to the installation, maintenance and repair of one or more shared or physical computers for use by customers. For more information on Service, please visit our Website.

"Network Transfer" refers to the finite amount of Provider's network transfer (bandwidth) capability for use by Customer using the Service requested by Customer.

"Grid Performance Unit" or "(GPU)" refers to the measurement derived from the central processing unit ("CPU") time required by every single hit/request made to a (gs) Grid-Service. This includes web server activity, programs, scripts and all associated parent and child processes across all nodes within the system. Specifically, 1000 GPUs is equivalent to running a continuous 10% load on one processor for a 30-day month. More information here.

"Content" refers to any materials, including, but not limited to code, text, links, images, photographs, messages, graphics, music, sounds, video, files, data, software, applications and any other materials Customer may store on or about the Service or Hostox Account.

"Hostox Account" refers to your account with us that contains the Service you subscribe to.

"Account Owner" refers to the person identified in Hostox's records as the owner of the Hostox Account.

"Account Contact" refers to any person the Account Owner has added to the Hostox Account for the purposes of accessing and managing the Hostox Account, or aspects of the Hostox Account.

"Work Order" refers to the order for Premium Service ordered by Customer through our Website or telephone ordering system and is defined by the specified hours, with a minimum displayed for each you select.

"Peripherals" refers to any service or product you may use in conjunction with or alongside the Service.

"AccountCenter" refers to the Hostox managed website located at The AccountCenter is the online interface through which Customer may manage the Hostox Account and perform various administrative functions, including, but not limited to, adding services, closing services, making payments, updating the Payment Method or contact information, and accessing services.

"Request to Close" refers to the formal request made by the Account Owner in the AccountCenter to close a Service or the Hostox Account.

"Support Request" is a written communication exchanged by and between Hostox and you and/or your Account Contact, through the AccountCenter. If Hostox initiates the Support Request, a copy may be emailed to the email address on file; in addition, a copy may be stored in the AccountCenter for future reference.

"Add-ons" refer to supplemental services Hostox may provide such as additional disk space, SSL certificates, additional IP addresses, DV Snapshot Backups, and the like.

(a) registration & account ownership
(1) Registration Information.

When you sign-up for a Hostox Account or add any Account Contact to the Hostox Account (together, "Register"), you will be required to provide the data required in our registration forms ("Registration Data"). The Registration Data may include, but is not limited to, your or any of your Account Contacts full legal name, company name, telephone number, email addresses, and mailing address. When you provide the Registration Data, you represent that: (i) the information you are providing is true, accurate, current and complete; (ii) you will maintain and promptly update the Registration Data to keep it true, accurate, current and complete; (iii) you and all Account Contacts are over the age of 18 and are of the legal age in your country required for entering into contractual obligations, such as this Agreement; (iv) if you are Registering on behalf of a corporation or company, you are fully authorized to enter into and bind the corporation or company to all of the terms of this Agreement; and (v) your use of the Service will not violate any applicable laws. You may update the Registration Data in the AccountCenter only. Unless pursuant to any section herein, in no event will Media Temple update, edit or otherwise modify the Registration Data. If we discover, are made aware of, or have reasonable suspicion to believe that any of the Registration Data is untrue, inaccurate, not current or incomplete, in our sole discretion, we may suspend or close the Hostox Account, with immediate effect and without prior notice, and refuse all current or future use of the Service by you and your Account Contacts.

When you Register, we recommend that you provide us with two email addresses at which we can reach you. At least one of the email addresses should be an email address that is independent of the Service and not hosted by Media Temple. If you don't provide us with two email addresses (at least one of which is independent of the Service and not hosted by Hostox), you may not receive important Communications we may send to you regarding your Hostox Account, such as those related to account closure, suspension and the like. We rely on you to monitor your email, and you agree that we may communicate important information to you using the email address you've provided to us.

(2) Account Ownership

(a) The highest authority of a single specific Hostox Account is the Account Owner. The Account Owner is appointed during the registration process, on the initial order form on our Website. Once the Account Owner appointment has been made, it may not be changed unless by Hostox pursuant to Section (A)(3) of this Agreement. We strongly recommend that the person appointed as Account Owner be someone that owns the domain name(s) being hosted on the Hostox Account. We do not recommend that an employee, contractor or other transient person or party be the owner of the Hostox Account, as that has the potential to result in a dispute over ownership between the parties if/when the parties sever ties. In those cases, we may not be able to assist the other party with accessing the Hostox Account without a U.S. court order so mandating. In situations in which account ownership is disputed, Hostox reserves the right, in its sole discretion, to suspend or close the Hostox Account in question. The Account Owner is responsible for and agrees to assume all liability for: (i) management of the Hostox Account, Service and all Content associated with the Hostox Account; (ii) any and all claims or complaints served upon Hostox in reference to the Content; (iii) any and all activity that occurs under or is otherwise associated with the Hostox Account; (iv) the actions of all Account Contacts; and (v) payment of all monies owing on the Hostox Account.